QUINTERA CLOTHING LIMITED – TERMS & CONDITIONS
1. Introduction
Welcome to Quintera Clothing Limited (“Quintera,” “we,” “us,” or “our”). We are a company specialising in T-shirts. By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions (the “Terms”).Please read these Terms carefully. They contain important information about your rights and obligations. If you do not agree with these Terms, please do not use our website or purchase our products.
Contact details:
Email: info@quinteraclo.com
2. Order & Refund Policy
Order Review
Please ensure you have carefully reviewed your order before finalizing your purchase. Once an order is placed, it may be difficult to modify or cancel.
Refunds
We offer refunds up to 14 days from the date you receive your T-shirts, provided items are returned in their original, unworn condition with all tags (if any) still attached.To request a refund, please contact us at info@quinteraclo.com.Once we receive your returned items, we will inspect them and process your refund (if eligible).
Reporting Order Issues
If there is any issue with your order (e.g., damage, wrong size shipped, or missing items), please contact us within 30 calendar days of delivery. If we do not hear from you within that time, we will assume the delivery was satisfactory.
Shipping Restrictions
We are currently unable to ship to any military addresses.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless an error was made by Quintera (e.g., incorrect or defective products).
Non-Returnable Items
Because we only sell T-shirts, we currently do not have non-returnable items such as socks or underwear. However, any T-shirt that is obviously worn, washed, or altered may be rejected for a refund.
3. Promotions
We may occasionally offer promotions (discounts, free items, etc.). The terms of any promotion will be clearly stated on our website or marketing materials. If an item is provided free of charge (e.g., a promotional gift), that item must be returned along with any other items if a full refund is requested, unless otherwise stated in the promotion’s terms.
4. Customer Support Hours
Our customer support is available at:
- Monday: 9am – 5pm
- Tuesday: 9am – 5pm
- Wednesday: 9am – 5pm
- Thursday: 9am – 5pm
- Friday: 9am – 5pm
- Saturday: Closed
- Sunday: Closed
5. Press and Wholesale Inquiries
Press-related inquiries: info@quinteraclo.com
Wholesale inquiries: info@quinteraclo.com
6. Payment System
Our payment system is managed via Shopify Payments (which include all the major and most popular payment options), some of the world’s leading online payment solutions. We accept major credit cards and other forms of payment as indicated at checkout.
7. Privacy Policy
a) Introduction
Quintera Clothing Limited (“Quintera,” “we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy describes how we collect, use, store, and disclose your personal data when you interact with us, visit our websites or social media pages, or purchase from us.Data Controller: Quintera Clothing LimitedContact: info@quinteraclo.comWe are responsible for deciding how we hold and use the personal data collected about you. By using our services, you agree to this Privacy Policy. If you do not agree, please stop using our services.
b) Data We Collect
- Identity Data: Name, title, date of birth (if provided), gender (if provided).
- Contact Data: Billing address, delivery address, email, phone number.
- Purchase Data: Details about T-shirts purchased (including date, amount, etc.).
- Customer Service Data: Information you share when contacting us (e.g., via email or online form).
- Financial Data: Payment method details (collected securely by our payment processors).
- Technical Data: IP address, browser information, device information, usage data from cookies.
- Marketing Data: Your preferences in receiving marketing from us, and how you interact with emails.
We do not collect any special categories of personal data (e.g., health, race, political opinions).
c) How We Use Your Data
We use your personal data in accordance with applicable law, and only where we have a lawful basis to do so.
Typical uses of your data include:
- Fulfilling contracts: Processing and delivering your orders.
- Legitimate interests: Improving our services, communicating changes, direct marketing of similar products to existing customers (subject to opt-out rights).
- Consent: Sending you marketing communications by email or SMS where you have opted in.
- Legal obligations: Meeting record-keeping requirements or cooperating with authorities.
d) Data Security
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Unfortunately, no transmission of data over the internet can be guaranteed as completely secure. You transfer data at your own risk.
e) Data Retention
We keep your personal data only as long as necessary to fulfill the purposes we collected it for, and to comply with legal requirements. When data is no longer needed, it is securely deleted or anonymized.
f) Sharing Your Data
We may share your data with:
- Service Providers: Such as payment processors, hosting providers, and shipping couriers.
- Professional Advisors: Accountants, auditors, lawyers, etc., as needed.
- Authorities: Where required by law or to protect our rights.If any data transfers occur outside the UK/EEA, we ensure appropriate safeguards are in place.
g) Your Rights
You may have the right to:
- Request access to your personal data.
- Request correction of any mistakes in your data.
- Request deletion of your data (where applicable).
- Object to or restrict processing (where applicable).
- Withdraw consent (where we rely on consent).
- Complain to a data protection authority if you are unhappy with our use of your data.
To exercise your rights, please contact info@quinteraclo.com.
h) Marketing Preferences
You can opt out of marketing communications at any time by:Clicking the ‘unsubscribe’ link in any email.Replying with “STOP” to any SMS.Contacting us at info@quinteraclo.com.
8. Cookies Policy
a) What Are Cookies? Cookies are small data files stored on your device that help websites function and collect information about user interactions. We use cookies to:
- Distinguish you from other users.
- Improve website functionality and user experience.
- Tailor our content and marketing to your interests.
b) Types of Cookies We Use
- Strictly Necessary Cookies: Essential for website operation.
- Analytical/Performance Cookies: Help us understand how users navigate our site.
- Functionality Cookies: Remember your preferences.
- Targeting Cookies: Track your browsing to deliver relevant ads/content.
c) Managing Cookies
We request your consent before placing non-essential cookies. You can set your browser to block all or some cookies. However, blocking cookies may affect the functionality of our website.
9. Intellectual Property
All text, graphics, logos, and images on our website and products (unless otherwise stated) are the intellectual property of Quintera Clothing Limited. You may not use them without our written permission.
10. Liability
We will not be liable for any indirect, special, or consequential losses arising from the use of our website or products. Our total liability to you for any loss or damage shall in no event exceed the amount paid by you for the specific product purchased.Nothing in these Terms excludes or limits our liability where it would be unlawful to do so (e.g., liability for death or personal injury caused by negligence).
11. Governing Law
These Terms are governed by and construed in accordance with the laws of [England and Wales]. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [England and Wales].
12. Complaints and Contact
We take any complaints seriously. If you have a concern or complaint, please contact us at:Email: info@quinteraclo.comIf you remain dissatisfied, you may have the right to refer your complaint to your local consumer protection authority or other relevant regulator.
13. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. By continuing to use our website or purchase our products after such changes are posted, you agree to the updated Terms.Quintera Clothing Limited ©
All rights reserved.
QUINTERA CLOTHING LIMITED – UK SHIPPING POLICY
1. Order Processing Time
a) Processing Time: Orders placed on weekdays (Monday–Friday) are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.
b). Order Confirmation: You will receive an email confirmation once your order has been successfully placed. If you have any issues or did not receive a confirmation, please contact us at info@quinteraclo.com.
2. Shipping Methods & Costs
Standard Shipping
- Estimated Delivery: 2–5 business days (after processing).
- Cost £3.50 flat rate
- Courier: We use reputable couriers (e.g., Royal Mail, Hermes, DPD) to ensure reliable delivery of your items.
Express/Next-Day Shipping
- Estimated Delivery: Next business day (for orders placed before the specified cut-off time).
- Cost: £5.99
- Courier: DPD Next Day
Note: Delivery times are estimates and do not include weekends or public holidays.
3. Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable).
- To track your order, follow the link in the email or visit the courier’s website and enter the provided tracking number.
4. Shipping Restrictions
- Military Addresses: We currently do not ship to military addresses.
- PO Boxes: Some couriers may not accept delivery to PO Boxes. If you provide a PO Box, we will contact you to arrange an alternative address if necessary.
5. Delivery Issues & Delays
- Incorrect Address: Please ensure your shipping address is correct. Quintera Clothing Limited is not responsible for items delivered to an incorrect address provided by the customer.
- Failed Delivery Attempts: If a parcel is returned to us after multiple failed delivery attempts, we may contact you to arrange re-delivery. Additional shipping fees may apply.
- Delivery Delays: While we strive to meet our estimated delivery times, unforeseen circumstances (e.g., adverse weather, courier delays, strikes) may affect your delivery. We appreciate your patience and will keep you updated if we become aware of any significant delays.
6. Missing or Damaged Orders
- Missing Orders: If your tracking shows your item was delivered but you cannot locate it, please check with neighbours and your local post office/courier first. If it is still missing, contact us at info@quinteraclo.com as soon as possible so we can investigate.
- Damaged Items: If your parcel arrives damaged, please email us photos of the damage to info@quinteraclo.com within 48 hours of receipt. We will work to resolve the issue as quickly as possible.
7. Returns & Refunds
For information about returning your order, please see our
- Returns & Refund Policy.
You may also contact us at info@quinteraclo.com with any questions.
8. Contact Us
If you have any questions or concerns about our UK Shipping Policy, please contact us:
- Email: info@quinteraclo.com
QUINTERA CLOTHING LIMITED – REFUND POLICY Last updated: [06/02/2025]
1. Overview
We at Quintera Clothing Limited (“Quintera,” “we,” “us,” or “our”) value your satisfaction. If you are not completely happy with your purchase of our T-shirts, please review the following guidelines for requesting a refund.
2. Refund Window
We accept refund requests for 14 days from the date you received your T-shirt(s).If you contact us after 14 days have passed since delivery, we may be unable to process a refund or exchange.
3. Eligibility for Refunds
Condition of Items:Items must be in original, unworn condition, free of any stains, odors, or damage.Original tags (if any) and packaging should be included.
Proof of Purchase:Please provide your order number or proof of purchase (e.g., confirmation email or receipt) when requesting a refund.
4. How to Request a Refund
Contact Us: Email us at info@quinteraclo.com with your order details, reason for return, and any relevant photos if there’s a defect or issue.
Return Authorization: Upon review of your request, we will provide instructions on how and where to send your item(s) back.Do not send items back without prior authorization.
5. Return Shipping Costs
You are responsible for paying shipping costs for returning items, unless the reason for return is due to our error (e.g., you received a defective or incorrect product).We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Processing Refunds
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria.
Refund Method: If approved, your refund will be processed to the original payment method.
Timeline: Please allow up to 7–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
7. Partial Refunds or Denials
We reserve the right to grant partial refunds for items that show minor signs of wear or damage.Refunds may be refused if the item has been worn, washed, or otherwise altered from its original condition.
8. Exchanges
If you wish to exchange an item for a different size or design (where available), please follow the same steps as requesting a refund. We will clarify availability and any price differences before processing an exchange.
9. Non-Refundable Situations
- We do not refund or accept returns on items that are:
- Outside the 14-day refund window.Significantly worn, washed, or altered.
- Missing tags, labels, or other identifying materials, rendering them unfit for resale.
10. Contact Us
If you have any questions or concerns about our Refund Policy, please email us at info@quinteraclo.com. We aim to respond to all inquiries within 2 business days.
